Your Questions, Answered
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Your Questions, Answered *
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Orders will be dispatched within 1-3 working days. You’ll receive a shipping notification as soon as it’s on its way
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Please contact directly before ordering on goodhartstudio@outlook.com if you need the product before a certain date.
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We ship in simple, plastic free paper mailer bags. We use minimal, recyclable packaging wherever possible, in keeping with our slow-made ethos.
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You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day. goodhartstudio@outlook.com
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Most pieces are designed to be gently laundered on a short, gentle cold cycle. Do not tumble dry. Details are included on each product page. Please note these are high quality fabrics and care should be taken to protect them. If you dry your stems or wrap in tissue, it will absorb excess moisture which could stain your tote pocket. This will help your tote stay looking new and achieve a much longer lifespan.
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Yes, entirely. Every piece is cut, sewn and finished by me in my home studio. This means slight variations between items- we consider this part of the expected charm of something genuinely handcrafted.
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Yes, on a limited basis. If you have something specific in mind - a colourway, a size variation, a personalised detail - get in touch via the contact form and we’ll let you know if it’s something we can bring to life.
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Firstly - congratulations!!
Absolutely HARD YES! Email me goodhartstudio@outlook.com
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As all items are handmade, we’re unable to accept returns for change of mind. However, if your item arrives damaged or there’s an issue, please contact me and I will make it right.